The Cisco DP-9861 is a high-performance IP phone designed for modern business communication. It features a 5-inch color LCD display, HD voice for crystal-clear audio, and dual Gigabit Ethernet ports for fast, reliable connectivity. With 10 programmable line keys, users can efficiently manage calls and access key features with ease. Integrated Bluetooth 5.2 allows users to connect wireless headsets, while built-in dual-band Wi-Fi offers flexible wireless deployment and a cleaner workspace.

Powered by Cisco's PhoneOS, the DP-9861 supports Cisco Unified Communication Manager (CUCM), Webex Calling, BroadWorks, and 3rd Party Cloud Calling (3PCC/OpenSIP)—all in one device—offering unmatched flexibility for hybrid and cloud-based deployments.

Features

• Display: 5-inch Color LCD, 800 x 480 resolution, backlit
• Fixed Feature Buttons: Action button, Calendar button, Favorite button, Hold/Resume, Transfer, and Conference keys, Application key, Directory key, Standard keypad, Volume-control toggle key, Speakerphone, Headset, and Mute keys
• Navigation Keys:  Four-way navigation and select keys
• Programmable Line/Feature Keys: 10 programmable keys that support either lines (such as directory numbers), or call features (such as speed dialing).
• Softkeys: 4 interactive soft keys that guide users through call features and functions
• Action Button: Red Action button, conveniently located on the top right side of the phone, provides instant access to essential functions like emergency alerts, security, IT support, front desk, broadcast/paging, and more.
• Button Module Expansion: Supports 3x Cisco DP-9800-KEM Key Expansion Module (sold separately)
• Bluetooth: Integrated Bluetooth 5.2 for wireless headset pairing
• WiFi: Built-in dual band WiFi (2.4GHz and 5.0 GHz)
• Speakerphone: Includes high-quality, 2-way speakerphone
• Audio: Supports G.722 Wideband Audio (HD Voice)
• Wall-Mountable: Yes, requires optional Cisco 9800 Series Wall Mount Kit (DP-9800-WMK=)
• Ethernet Connectivity: Dual Gigabit Ethernet (10/100/1000) line interface (PC Pass Through & Network Connection)
• Headset Port: Includes USB-A port that supports headset connectivity
• Message Waiting Indicator: Yes
• Adjustable Tilt Display: No
• Network Security: Security is core to the design, equipped with government-grade security, so communications are encrypted end to end.
• Global Support: Uses Icon keys and supports multiple languages

Power Requirements

• Supports 802.3af Power-over-ethernet (PoE)
• Can also be powered via optional power adapter if PoE is not available on your network (power supply sold separately – see optional accessories)

System Compatibility

• Cisco Unified Communication Manager (CUCM) 12.5 or above
  • Not all CUCM versions support Cisco Desk Phone 9800 Series natively, dev pack and device enabler file (QED) might be required
• Cisco Webex Calling
• Cisco BroadWorks
• Asterisk
• Compatible with a wide variety of open-source PBX systems or Hosted Cloud Solutions (Vonage Business, Ring Central, Nextiva, 8x8, etc).
• Check with your VoIP service provider to confirm compatibility

Package Contents

• 9861 IP Phone
• Desk Stand
• Handset with cord
• Network Cable

Reference Guides

• Cisco 9861 Datasheet